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Customer Service Representive

We are currently recruiting for one of our clients based in Wembley for a temp to perm position for a Customer Service Representative.

You will be required to work Monday to Friday and every other Saturday and Sunday for 4 hours in the morning.

Hourly rate - £10 hr

This is an opportunity for a permanent position working for a well established company.

Job Role

  • Portraying an excellent company image to customers encouraging repeat business
  • Act as a focal point for customers for the provision of a wide range of information, and to ensure Customer's needs are fully met
  • Take orders accurately including associated administration when required
  • Identify customer requirements and make best economic use of the company resources to ensure delivery to the satisfaction of the customer
  • Liaise with customers, solve problems provide information, resolve complaints appropriately
  • Develop relationships and build rapport with internal and external customers
  • Liaise with production/dispatch personnel to anticipate potential customer service issues and seek to resolve any such problems
  • Decide collect priorities in the event of supply problems and guide dispatch through a revised programme
  • Negotiate programmes to the mutual benefit of company and customers.
  • Forward programming (creating FOP), communicating with customers for future orders / utilising spare capacity etc
  • Investigate customer queries, report back with recommendations internally
  • Update plant availability/breakdown report on system and office board/information screens
  • Ensure customers are kept informed and are kept updated with any changes in the status of their orders
  • Continual monitoring of order progress to ensure fulfillment of customer requirements
  • Communicate with customers to inform them of the status of collection, discussing alternative solutions with them, updating dispatch comments each time
  • Update dispatch comments with any relevant information as required
  • Resolve cash sale enquiries where appropriate
  • Ensure the Order to Cash process is followed at all times to allow prompt payment from our customers
  • Investigate and update customer invoice queries

If you are available immediately and have customer service experience, please apply now

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